Privacy Policy
Your privacy matters to us at Roomyo
1. Introduction
Welcome to Roomyo!
At Roomyo, we highly value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website roomyo.in or our services. By accessing or using our platform, you automatically agree to the terms outlined in this policy. If you do not agree, please discontinue using our services.
2. Information We Collect
We collect the following types of information to provide you with the best rental accommodation experience:
a. Personal Information
When you book accommodation or contact us, we may collect personal details such as:
- Full Name
- Phone Number
- Current Address
- Preferred Location (for rental)
- Identification Documents (in some cases)
b. Payment Information
For booking or rental payments, we may collect:
- Credit/Debit Card Information
- UPI ID
- Billing Address
(Note: We do NOT store any payment information; it is securely processed through our third-party payment gateway.)
c. Communication Details
If you contact us via call or chat, we may collect:
- Communication history
- Inquiry details
- Feedback or reviews
d. Usage Information
When you use our website or app, we automatically collect data to improve your experience:
- IP Address
- Browser Type
- Pages Visited
- Time Spent on the Website
- Device Type & Operating System
e. Newsletter Subscription
If you subscribe to our newsletter, we may collect:
- Name
- Email Address
We use Email.js for sending newsletters and updates. You can unsubscribe anytime using the link provided in our emails.
3. How We Use Your Information
We collect your information to:
✅1. Provide Rental Accommodation Services
- Process your booking requests.
- Connect you with landlords or Rental Spaces owners.
- Send booking confirmations and updates.
✅2. Improve User Experience
- Personalize your accommodation search.
- Improve website performance and navigation.
✅3. Customer Support
- Respond to your queries or complaints.
- Provide after-booking support.
✅4. Marketing and Promotions
- Send promotional messages and newsletters.
- Update you about new accommodations or services.
- Offer discounts, deals, or exclusive offers.
✅5. Analytics & Insights
We use Firebase Analytics and Vercel Analytics to understand:
- User behavior on the website.
- Most visited pages.
- Time spent on the platform.
- Booking and checkout flow improvement.
This helps us to continuously improve the user experience.
4. Sharing Your Information
We do NOT sell or rent your personal information to third parties. However, we may share data with:
a. Service Providers
We may share your information with:
- Landlords or Rental Spaces hosts for bookings.
- Payment gateways for payment processing.
- Third-party communication platforms for support.
b. Legal Compliance
We may disclose your data if required by:
- Government authorities.
- Law enforcement agencies.
- Legal or regulatory obligations.
c. Business Transfers
In case Roomyo merges, sells, or transfers its business, your data may be transferred to the new entity.
5. Data Security
We prioritize protecting your data and implement several security measures:
- Data Encryption: All data transfers (personal information, payments, etc.) are encrypted.
- Firestore Database Security: We use Google Firestore to store your data securely.
- Restricted Access: Only authorized personnel can access your personal information.
However, since no online platform is 100% secure, we encourage you to use strong passwords and avoid sharing sensitive information.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and improve site performance. Cookies help us:
- Save your preferences.
- Track website usage patterns.
- Analyze user behavior.
You can disable cookies from your browser settings, but some features may not work correctly.
We also use Firebase Analytics and Vercel Analytics to monitor website traffic and performance without compromising your privacy.
7. Retention of Information
We only retain your personal data as long as necessary to:
- Provide our services.
- Fulfill legal obligations.
- Resolve disputes.
If you wish to delete your data, you may request to close your account, and we will erase your personal information within a reasonable time.
8. Third-Party Links
Our website may contain links to third-party websites (such as property listings, payment gateways, or map integrations). We are not responsible for their privacy practices and recommend reviewing their privacy policies.
9. Children's Privacy
Roomyo does not offer services to individuals under 18 years of age. We do not knowingly collect data from minors. If we discover any such data, we will immediately delete it.
10. Agreement to Privacy Policy
By using Roomyo's website, app, or services, you automatically agree to the terms and conditions of this Privacy Policy. If you do not agree, you must discontinue using our services immediately.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to comply with new laws or improve our services. Any major changes will be notified through our platform. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests about your data or our Privacy Policy, feel free to contact us through our platform.
📍Address: Pearl Apartments, Jagatpura, Jaipur, Rajasthan
🌐Website: roomyo.in
✅By using Roomyo's platform, you accept our Privacy Policy. If you do not agree, please discontinue using our platform immediately.
We appreciate your trust in Roomyo. ❤️